Do Your Customers Think You’re “the Best in the City”?

The other night, my wife asked if the doctor had called with my test results. I told her he hadn’t, but that if he wasn’t worried, I wouldn’t be either. After all, I said, “He’s the best in the city.” Her response was quick: “Everyone likes to think their doctor is the best in the city.”

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Let marketing lead the messaging

In many industrial companies, product development runs like a well-oiled machine. Specs get written, features get tested, and the engineering team is proud of what they’ve built. But when it’s time to share that story with the market, things start to slow down.

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