In almost every conversation with established industrial companies, one phrase eventually surfaces: “We’ve always done it this way.” It...
Blog
What Happens When Your Brand Doesn’t Match Your Value?
In industrial markets, reputation is everything. But here’s the thing: a lot of companies have brands that just don’t show what they’re...
Plant More Seeds, Grow More Business
Launching a website feels like planting a seed. You put in the work, publish it, and finally have a digital home for your business. And,...
When the Message Gets Lost in Translation
Years ago, I wrote a short story for my kids called The Frog and the Fly. It begins with two children lying outside on a summer night,...
When Identity and Loyalty Drive Business Decisions
Back in the early 2000s, I wrote an article about Doug Gilmour, better known as “Killer,” one of the most memorable players in Toronto...
Do Your Customers See the Ocean, or the Tree?
When my son was nine, my wife gathered him and our daughter around the computer to show them photos of our upcoming vacation. “Want to see...
Do Your Customers Think You’re “the Best in the City”?
The other night, my wife asked if the doctor had called with my test results. I told her he hadn’t, but that if he wasn’t worried, I...
Stop Writing for the People Who Already Know You
How to rethink content for buyers who don’t speak your language (yet). One of the most common mistakes we see industrial companies make is...
When “High Quality” Stops Working: The Case for Proof Over Promises
Almost every industrial company uses the same language to describe themselves: high quality, reliable, and trusted. But here’s the hard...








